Suite 1000 at 777 W. Broadway should be a mandatory stop on the tour of what receptionists SHOULD be. This is the office of the miracle worker - plastic surgeon Sheina Macadams (btw, she still looks 12 - okay maybe 12 yrs and 3 months). She has receptionist, little miss Andrea, who is the epitome of how and what the front lines should look like. Next to Andrea, on back up keyboards is Ms. Toni Roma (couldn't resist). She is the receptionist for Sheina's partner - Dr. Peter Lennox. Before Andrea arrived, Toni was lead for both doctors and never once was I belittled or made to feel like I was "wasting her time". It is a high end plastic surgeons office, and there is nothing "toni" or stuffy about it!
How does an office get to have such a great feel? Personality, personality, personality . . . this is something that one cannot teach. Either you have it or you don't. Humor is crucial and like any sevice, it is about relationship. I think these were the key to the hiring of these two women. People who possess these qualities, generally have the common sense and the academic ability to quickly learn office drills and programs. I believe these skills are secondary when creating a dynamic team, where all members are honored and their talents add to the total capacity. The flavour of the office comes alive and the moment the elevator doors open, you know you are welcome!
Follow up with Sheina:
a) the other abdominal drain was removed - yeehaw to that!
b) the outer breast dressings were removed.
c) apparently everything looks good.
d) I have an appointment on May 22nd
At this appointment Sheina will take her after photos. At that point I will snap some photos of the 'tween" surgeon heehee . You can see for yourself folks. Also, I'll show the front line gals. It is an amazing team. I am blessed and truly honored to have met and been in care of such wonderful people!
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